FAQs

  • Q: What tasting menus do you offer, and how much are they?
  • A: We currently offer one tasting menu, which brings subtle Korean influence to classic French cuisine to create a four-course, seafood-focused tasting menu comprised of 20-25 dishes.
    • This is priced at $225 per person (not including a 20% service charge and sales tax).
  • Q: What is the 20% service charge for, and can you remove it?
  • A: This charge ensures that all employees are paid a fair wage. Additional gratuity paid at the end of your night is at the discretion of each guest and goes directly to the service team. We are a non-tipping restaurant, so it cannot be removed.
  • Q: Do you have a menu to view?
  • A: Yes! Our tasting menus are subject to constant change, and this link is updated to reflect current changes to our Gastronomique tasting menu: Menu Link
  • Q: How often do you change your menu?
  • A: We change our menu roughly every six weeks, and this link is updated to reflect current changes to our daily tasting menu.
    • ***Due to the unknown nature of future menus, unfortunately, we cannot accommodate ANY allergies or dietary restrictions for the first week of our new menu. After the first week, we are able to accommodate allergies. We are sorry for any inconvenience!***
  • Q: Are you tasting menu only?
  • A: At this time, yes, we are only offering a tasting menu.
  • Q: What allergies/dietary restrictions can you accommodate?
  • A: We can accommodate shellfish, tree nuts, gluten, and other severe allergies, and pescatarians (as long as small amounts of meat in stocks and sauces are okay, i.e., chicken stock).
  • Q: What allergies/dietary restrictions can you NOT accommodate?
  • A: At this time, we cannot accommodate seafood allergies, vegetarian and vegan diets, allergies to alliums, dairy, and mushrooms. We cannot make substitutions for aversions, as this will compromise the integrity of the experience.
  • Q: Why can’t you accommodate these allergies?
  • A: Altering the menu to accommodate these aversions and allergies would compromise our sustainability initiatives, as it would require the purchase of additional products and ingredients that cannot be cross-utilized in other areas of the menu.
  • Q: Can you avoid cross-contamination of products?
  • A: Given the complexity of our kitchens and menus, we do our best to accommodate mild allergies, but we do not work in a nut, gluten, or allergen-free environment. Additionally, there are no precautions we can take to ensure that every food item has been handled in an allergen-free environment by our purveyors during the packing and distribution process. For this reason, please note that we cannot accommodate guests where cross-contamination can trigger a reaction.
  • Q: Will you ever have a vegetarian/vegan tasting menu?
  • A: Currently, we do not plan on creating a vegetarian menu as part of our regular programming. However, we may plan events in the future that would feature a vegetarian menu. Please email us at info@provenancephl.com, and we’d be happy to let you know when that is planned.
  • Q: I’m pregnant, can I dine at Provenance?
  • A: Yes, we can accommodate pregnant people! Please note that in your reservation or reach out!
  • Q: What if I don’t disclose any allergies that I have?
  • A: We kindly ask that you note any allergies when making your reservation. Our office & reservations manager reaches out 8 days before your reservation to confirm any allergies. We ask for at least 7 days’ notice so that our kitchen can make the proper accommodations. If they are not disclosed until you dine, we may not be able to make changes to the menu at that point, unfortunately.
  • Q: How long will I be there for?
  • A: We allow 2.5 hours for each dining experience.
  • Q: What time should I arrive for my reservation?
  • A: For our first seating at 5:30, our doors open at 5:00 pm, and you are more than welcome to enjoy a cocktail before dinner.
    • For our second seating at 8:30, we cannot guarantee that we’ll have space to accommodate guests who arrive early for cocktails, as we may be in the process of preparing for your arrival. If you arrive early, please check in, and we will seat you if possible.
    • Exceeding 15 minutes of your reservation could result in missing out on the opening courses.
  • Q: Who should I reach out to if I am running late?
  • A: Please call us at 445-223-8333! Please note that arriving more than 15 minutes late may result in missing part of the tasting menu.
  • Q: Do you have valet?
  • A: Abbott’s Square Parking Garage validates for a discounted rate for dining with us. The entrance is down the ramp on the left side of Lombard & Second Street, right after the TD Bank. There is also street parking and a paid parking lot on South and Second Street.
  • Q: Is there a dress code?
  • A: No, there is not; however, we do typically see guests dress in smart casual attire. While we do see dining at Provenance as a special occasion, above all, we want our guests to be comfortable!
  • Q: Do you have a corkage fee?
  • A: Yes, we do! It is $100 per 750 ml bottle and $200 per magnum, with no limit to how many bottles you may bring. The only stipulation is that it must not be currently represented on our wine list. Please reach out to us, and we will be happy to send a copy of our list.
  • Q: When do you release reservations?
  • A: Reservations are released on the first of the month at noon for the following month. For example, February’s reservations will be released on January 1st at noon on OpenTable.
  • Q: I don’t see availability for the date I want to reserve a table for. What should I do?
  • A: OpenTable has a “Notify Me” feature that we recommend utilizing before reaching out! This waitlist is monitored closely, and we will reach out if there are last-minute cancellations! We fulfill waitlist requests on a first-come, first-served basis.
  • Q: I want to buy a gift card or pay for someone’s dinner/drinks. Are you able to do that?
  • A: We recommend using this Toast Gift Card Link to purchase digital gift cards that can be redeemed at the restaurant.
  • Q: What is your cancellation policy?
  • A: The cancellation/reduction fee per person for our daily tasting menu is $225 + a 2% fee imposed by our reservation platform. For special dinners, the fee will vary based on the ticket price.
    • The cancellation/reduction fee will be the full menu price per person for the night of your reservation, plus a 2% credit card processing fee imposed by our reservation platform. For our daily tasting menu, this comes to $229.50 per person (our normal menu at $225 per person plus a processing fee of $4.50). The cancellation/reduction fee and credit card processing fee for any specialty programming (collaboration dinners, holidays, etc.) will be reflective of that evening’s menu.
    • As part of our sustainability efforts, this fee covers the costs of ordering premium products that would otherwise go to waste, as we make purchases daily reflective of the expected guest count.
    • Guests who rebook within 90 days of their cancelled reservation will be entitled to a refund of the cancellation fee (including the processing fee) in the days leading up to their new reservation.
  • Q: What are your days of operation?
  • A: We are open for dinner service on Tuesday through Saturday from 5:00 pm to 11:00 pm. Our office hours are Tuesday-Saturday from 9:00 am to 5:00 pm.
  • Q: What if I need to make changes to my reservation when you’re closed?
  • A: We recommend trying to modify your reservation on your end first, as no changes will be made until we’re open.
  • Q: How can I contact the restaurant?
  • A: By phone (445-223-8333) or email (info@provenancephl.com)! Both are monitored during our office hours. If you reach out to us when we are closed, we will get back to you as soon as we are back in the office!

 

Please note that we have a landline and unfortunately cannot receive texts.